Shipping & Delivery Policy (Australia & New Zealand)
Thank you for shopping with us! Below is our shipping and delivery information to help you know what to expect when you order from our store.
🚚 Shipping Within Australia
Standard Shipping (AUSPOST or Courier)
Flat Rate: $9.95 AUD
FREE Shipping on orders over $120
Estimated Delivery Time: 2–8 business days (depending on your location)
Express Shipping
Flat Rate: $14.95 AUD
Estimated Delivery Time: 1–3 business days (metro areas)
🌏 Shipping to New Zealand
Standard International Shipping (AUSPOST)
Flat Rate: $19.95 AUD
Estimated Delivery Time: 6–10 business days
Includes tracking
Express International Shipping
Flat Rate: $34.95 AUD
Estimated Delivery Time: 3–6 business days
Please note: Delivery times are estimates and may vary due to customs clearance, remote areas, or peak periods.
🕒 Order Processing
All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.
Once shipped, you’ll receive a tracking number via email.
📍 Shipping Areas
We currently ship to:
All of Australia
New Zealand
At this time, we do not offer international shipping beyond Australia and New Zealand.
🚫 Delivery Issues
Please double-check your shipping address before confirming your order.
We are not responsible for parcels delayed or lost due to incorrect information.
If your order hasn't arrived within the expected timeframe, contact us at [your email address] with your order number and we’ll be happy to assist.
Returns & Refunds Policy
We want you to love every product you receive from us. If something’s not right, we’re here to help.
💁♀ Change of Mind
Due to the personal nature of our products (feminine care and skincare), we do not offer returns or refunds for change of mind, hygiene reasons, or if a product has been opened or used.
Please choose carefully and contact us before purchasing if you have any questions about our products.
🧴 Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order. We’ll happily replace the item or offer a refund/store credit.
To assist us, please email us at [your email address] with:
Your order number
A clear photo of the damaged or incorrect item
A short description of the issue
We’ll respond within 1–2 business days and guide you through the next steps.
📦 Returns Eligibility
To be eligible for a return/refund or replacement:
The item must be unused and in original packaging (if applicable)
The request must be made within 7 days of delivery
You must provide proof of purchase and photo evidence if the item is damaged or incorrect
We reserve the right to decline any returns that do not meet these conditions.
⏳ Refunds (if approved)
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 3–5 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error.
🌍 Returns from New Zealand
The same policy applies to New Zealand customers. However, we do not cover return shipping costs for international returns unless the item is faulty or incorrect.
If you have any questions about returns, please contact us at [your support email/contact form link] — we're here to help!